Shipping policy
Shipping Policy
Shipping Regions
Currently, we ship within the Czech Republic and selected EU countries. For international delivery inquiries, please contact us at info@flugo.cz.
Delivery Time
- Standard delivery time: 3 business days (up to 1 week for islands and remote areas)
- Processing time: Orders are prepared and packaged within 1–3 business days
- Maximum delivery period: 30 days from the order confirmation
Please note: Delivery times refer to transit time only and do not include order processing or packaging time.
Shipping Methods
We deliver orders through trusted courier services.
Available options will be shown during checkout, depending on your location.
Shipping Rates
Shipping costs are calculated based on weight, destination, and selected delivery method. Final shipping fees will be visible at checkout before payment.
Order Pickup
You may also choose personal pickup at our Prague location:
Pickup Address:
Vlastina 889/23, Building No. IX
161 00 Prague 6 – Ruzyně
Pickup Hours: Monday–Friday, 9:00 – 13:00
Missed or Refused Deliveries
If a delivery attempt fails due to incorrect address or refusal to accept the parcel without valid reason, you may be charged for storage or reshipping fees. In repeated cases, we reserve the right to cancel the order.
Damaged Shipments
If your order arrives visibly damaged:
- Report it immediately to the courier.
- Take photos of the package and items.
- Contact us at info@flugo.cz within 48 hours.
We will assist you with a replacement or refund based on the shipping damage assessment.